FAQs

What are your jute bags made of? Where it’s made?
Our jute bags are made from 100% natural, eco-friendly, and biodegradable jute fiber, ensuring durability and sustainability. These bags are made in Bangladesh.
Are your jute bags washable?
Yes, our jute bags can be gently cleaned with a damp cloth. Avoid soaking them in water to maintain their shape and structure.
What sizes of jute bags do you offer?
We offer a variety of sizes, ranging from small wine carriers to large grocery totes. Check individual product descriptions for dimensions.
Do your jute bags come with customization options?
No! We don’t do drop-shipping. We store locally in a warehouse based in Sydney. However, please feel free to contact us if you have any special requirements.
How much weight can the jute bags hold?
Our jute bags are incredibly durable and can hold up to 30 kg of weight, as demonstrated in our product tests.

How do I place an order?
Simply add your desired products to the cart and proceed to checkout. Follow the instructions to complete your purchase securely.
What payment methods do you accept?
We accept all major credit cards, debit cards, and select digital wallets like Apple Pay and Google Pay.
Can I change or cancel my order?
Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team for assistance.
Is my payment information secure?
Absolutely. Our website uses secure encryption technology to ensure your payment details are safe and protected. Our payment is securely handled by WooPayments. WooPayments is powered by Stripe, which complies with the highest level of PCI DSS (Payment Card Industry Data Security Standard).
Do you offer discounts for bulk orders?
Yes, we provide special pricing for bulk orders. Please contact us directly for a customized quote.

Where do you ship?
We currently ship across Australia through Australia Post.
How long will it take to receive my order?
Orders are processed within 1–2 business days, and delivery typically takes 5–7 business days depending on your location.
What are your shipping charges?
Standard Australia-wide flat rate shipping of $11 for up to 5kg parcels. If you need urgent deliveries, please contact customer.care@oceania-tradewinds.com.au to discuss your needs.
Can I track my order?
Yes, once your order is shipped, we’ll send you a tracking number via email to monitor your delivery.
What happens if my order is delayed?
If there’s a delay, our team will notify you immediately. Please contact us if you haven’t received your order within the expected timeframe.

What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it for a refund or exchange. Please check our detailed return and refund policy here.
How do I return a product?
Contact our customer support team to initiate a return. Please ensure the product is unused and in its original packaging.
Are there any items that cannot be returned?
Custom or personalized jute bags cannot be returned unless there is a defect in workmanship.
What should I do if I receive a damaged or incorrect item?
Please contact us immediately with a photo of the issue, and we’ll resolve it with a replacement or refund.
How long does it take to process a refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.